Information
Terms of Service

(For RELAYJEWELRY Jewelry Boutique)

 

1. Acceptance of Terms

 

By accessing or purchasing from RELAYJEWELRY, you agree to be bound by these Terms. If you disagree, do not use our services.

 

2. Product Information

 

• Jewelry items are handmade/natural. Minor variations in gemstones, metals, or finishes are inherent and not defects.
• Product images may differ slightly due to lighting/screen settings.

 

3. Orders & Payment

 

• All orders are subject to stock availability.

• Your billing address must match the payment method’s registered address.

 

4. Custom Orders

 

• Custom/engraved items are final sale and cannot be returned/exchanged unless damaged.
• Approval of design proofs signifies acceptance of the final product.

 

5. Shipping Policy

 

• Governed by our separate Shipping Policy. Delays by carriers/customs are not our responsibility.

 

6. Returns & Exchanges

 

• Unworn, undamaged items in original packaging may be returned within 14 days of delivery.
• Final sale items excluded: Custom pieces, earrings (hygiene), sale items.
• Customer pays return shipping; refunds issued within 5 business days after inspection.
• Damaged items: Contact us within 48 hours with photos/proof.

 

7. Intellectual Property

 

• All website content (logos, designs, text) is owned by RELAYJEWELRY and protected by copyright.
• Unauthorized use is strictly prohibited.

 

8. Liability Limitation

 

• We are not liable for:

 

  • Indirect damages (e.g., profit loss).
  • Improper care of jewelry (exposure to chemicals/water).
  • Loss/theft after delivery.

 

9. Privacy

 

• Personal data is handled per our Privacy Policy. We never sell your information.

 

10. Changes to Terms

 

• We may update these Terms. Continued use after changes implies acceptance.

 

Contact: [email protected]

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